Legal
Using this Website
This Web site is provided by NeuroRobotics Ltd. and may be used for informational purposes only. By using this site or downloading material from this site, you acknowledge and agree to abide by the terms and conditions set forth in this notice. If you do not wish to abide by these terms and condition, do not use this site or download materials from it.
Copyright, Trade marks & logos
Copyright © 2003-2007 NeuroRobotics™ Limited. All rights reserved.NeuroRobotics™, the NeuroRobotics logo, NeuroArm™, NeuroManipulator™, NeuroHaptic™, NeuroWeb™, NeuroBackdrive™, NeuroAvoidance™ are trademarks of NeuroRobotics Ltd. All other trademarks, names and respective images are the property of their respective owners,including Atmel® Atmega & AVR; Microsoft Windows,XP,Visual C++,Visual Basic 6.0,Sidewinder & Robotics Studio; Intel® XScale,StrataFlash & 8051; K-Team KoreBot,KoreMotor & KoreBase; Parallax Basic Stamp & PBASIC; ®NetMedia BasicX24 & BasicX; Savage Innovations OOPic®; Acroname BrainStem®, Palm Palm OS; Apple MacOS X & MAC; Philips I2C; Sensory® VR Stamp, Carnegie Mellon University CMUCAM; Unimation Puma & VAL II; IBM SCARA & AML; Mitsubishi RM501; Microbot Teachmover; Heathkit ETYS; Sony Playstation; Motorola 68020; Lego Mindstorm; Crossbow Stargate; Garage Technologies MegaNeuro; Megarobotics AI Motors; Gostai SAS URBI; Calerga SysQuake; MobileRobots PeopleBot; Mathworks MATLAB.
Intellectual Property
The NeuroArm™ range of products and options and associated Intellectual Property are owned by NeuroRobotics Ltd. No part of this website may be copied or reproduced in any form without prior written consent from NeuroRobotics Ltd
Access codes
Supplied access codes for NeuroRobotics support area are strictly for the sole use of our customers or person/company who requested this access, and cannot be supplied/sold to any 3rd parties under any circumstances. Access codes will be supplied at the sole discretion of NeuroRobotics and submitting an enquiry does not automatically lead to qualification for access.
Limited Warranty
NeuroRobotics Ltd. warrants our products against defects in materials and workmanship for up to 1 year, depending on which after sales service package is purchased. If no after sales service package is purchased - this term is 90 days. If you discover a defect, NeuroRobotics Ltd. will, at its option, repair or replace the merchandise, or refund the purchase price, excluding shipping costs - providing there is no evidence of customer misuse, or alteration. This warranty does not cover cosmetic damage, damage to servos, damage due to acts of God, accident, abuse, misuse, or negligence to this product.
DELIVERY AND RETURNS POLICY
Most in stock items are usually delivered within 2 - 3 working days from when you place your order but you can select an alternative delivery date when ordering. Deliveries are made between 9am and 5pm, Monday to Friday (excluding Bank Holidays) and we will need a signature when the delivery is made. For orders placed on Saturday or Sunday, the earliest delivery day would be Tuesday (if next day delivery has been selected).
Most manufactured robots are usually delivered 4 to 6 weeks from when you place your order and the deposit has cleared
The delivery time of specially designed & manufactured robot systems can vary from 8 weeks and above depending on the requirement
Offshore deliveries
Currently orders placed on this web site can only be delivered to mainland UK addresses. For overseas deliveries please contact our Customer Services who can make special transport arrangements.
Order cancellation
We will send you an e mail accepting your order and advising you of despatch of the goods. Your orders may be amended at any time before this e mail is sent. ( See Terms & Conditions ). Orders cancelled after despatch shall be subject to a handling charge. See Return and Refunds below.
Goods damaged in transit and short deliveries
If goods delivered are damaged in transit or items are missing the carriers note should be endorsed accordingly. No responsibility will be accepted for damaged or missing items that have been signed for as received in good condition. If goods are damaged or missing then please immediately contact our Customer Services Department who will investigate the problem and arrange for the despatch of replacement goods as applicable. Shortages, damage or non-delivery should be notified within 4 days of the invoice date.
Returns & Refund Policy
If you wish to return goods correctly supplied to your order, call Customer Services within 7 days of delivery and providing the goods are unused and in their original packaging we will offer you a refund less the cost of return carriage and a 20% handling charge.
If goods delivered are damaged or faulty, please contact Customer Services within 7 days of delivery. Shortages or Non-delivery should be notified within 7 days of the invoice date. The problem will be investigated and replacements despatched as soon as possible.
If you have an Internet order query, please contact NeuroRobotics Customer Service on 01273 704784, or email sales@neurorobotics.co.uk Our customer service helpline is staffed from 9.00 am to 5.30 pm Monday to Friday excluding public holidays.
Robot Kit Return Policy
All robot kit sales are final. Due to the fact that components of the kit may be damaged or lost during assembly/opening we do not accept returns for refund or repair of any robot kits. We will replace any missing or incorrect components free-of-charge. You must notify us of missing or incorrect components within 10 days of item receipt.Please return product via an international courier, prepaid and insured, for your protection. Please note, we cannot refund shipping fees. Software is not refundable and non-negotiable.
Links to Third Parties
As a convenience to you, NeuroRobotics Ltd. may provide links to Web sites operated by third parties. NeuroRobotics Ltd. is not responsible for the content of the third party site or for any communications between you and such third parties. NeuroRobotics Ltd. makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon.
Robot Application & Disclaimer of Liability
All described safety precautions & application criteria must be adhered to. NeuroRobotics Ltd. is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under any legal theory, including lost profits, downtime, goodwill, damage to or replacement of equipment or property, or any costs of recovering, reprogramming, or reproducing any data stored in or used with NeuroRobotics Ltd. products. NeuroRobotics Ltd is also not responsible for any personal damage, including that to life and health, resulting from use of the The NeuroArm™ Robots or any of our products. You take full responsibility for your The NeuroArm™ application, no matter how life-threatening it may be.
Specialised software is available for more advanced haptic & user interaction applications where the user can dynamically back drive each robot joint. Without this, and when the robot is either in power down mode or switched off – the joints can be very carefully and slowly back driven for certain setup purposes. Excessive back driving without the above software will place unnecessary wear on the gears.